Hertz declined to do an interview but issued a statement saying that it “cares deeply about our customers, and we successfully provide rental vehicles for tens of millions of travelers each year.
“Unfortunately, in the legal matters being discussed, the attorneys have a track record of making baseless claims that blatantly misrepresent the facts,” the company said. “The vast majority of these cases involve renters who were many weeks or even months overdue returning vehicles and who stopped communicating with us well beyond the scheduled due date. Situations where vehicles are reported to the authorities are very rare and happen only after exhaustive attempts to reach the customer.”
As to pulling back police reports once payment is made or the vehicle is returned, Hertz told The Philadelphia Inquirer last year that the reports were valid when they were filed and that “it’s up to law enforcement to decide what to do with the case.”
In its defense, Hertz also claimed the attorneys representing the claimants “have a track record of making baseless claims that blatantly misrepresent the facts.”
In response to Hertz’ allegations of misrepresentation of facts by the opposing side, claimants’ attorney Francis Alexander Malofiy said it is Hertz “trying to hide” what he calls “a corporate disaster.”
“They’ve been aware of this for years, and instead of doing the right thing and addressing it, they’re trying to sweep this under the rug, even through bankruptcy,” essentially turning legitimate renters into criminals, he said.
https://www.cbsnews.com/news/hertz-customers-allege-false-arrests-lawsuit/
I believe the customers. They have documented proof and there’s too many of them.
Hertz explanation makes more sense.