Ive never heard of getting a refund and keeping the goods. Your explanation is the only thing that makes sense.
“Ive never heard of getting a refund and keeping the goods.”
Old policy. If too many Amazon will ban you.
It just happened to me. I ordered a Vollrath stainless steel kitchen tongs and they sent me the inferior Winco tongs I took a picture and asked them to send me the right product. They said sorry, we can’t get those right now and refunded my money an told me to keep the other pair.
We use Amazon often. I believe there have been about ten times this has happened to us. Some were small inexpensive things, and some much more.
My sister ordered a new laptop with Windows 7 on it, but was sent one with Windows 10. They said not to return it and they’d send the right one — which they did. She gave the Win 10 to her daughter.
“I’ve never heard of getting a refund and keeping the goods.”
This same thing happened to me on more than 1 occasion.
I must tell you, I was nonplussed in the extreme when I hung up that phone.
I had never had THAT happen to me. I was DEEPLY suspicious. But as I thought it through, I guessed it had to be something along those lines.