This explains why most of the fast food in my area are drive-thru only and have not reopened for dine-in customers.
Even then some are a clown show. I sat for 10 minutes in front of the window before my food was ready. There were three workers and they were cutting up with each other, chatting, and looking at their phones for the whole time.
None of the fast food / quick service workers where I live look at their phone except on break. I’m in a position to know. Would only happen during slow hours when a customer hasn’t come in for some time, but usually they would be cleaning then. Demographics in a local area make a HUGE difference. And no gross things end up in food here, nor fights at drive window.