You aren't a secret service agent (which is what I think all white house security is). That said, these dogs were put in a situation that was/is difficult for them. Jill said in an interview that she wanted them to have free rein of the entire white house, but, unfortunately, that includes a lot of people, strangers to the dogs. Heck, he may have just being trying to "herd" the secret service. Seriously, though, I believe that Major was trained by the same trainer as Champ and don't think he has been mistreated - shepherds just are not wired to be in some situations, and it sounds as if that is one of them.
I've crated my shepherds when a workman or delivery person comes in the house and not because they are mean or unbalanced dogs. It would have been kinder had the WH dogs just had the free rein of the family living quarters perhaps.
“she wanted them to have free rein of the entire white house”
Is she retarded?
My own dogs don’t even have free rein of the whole house.
Kitchen and bathrooms are off limits.
Too much potential for danger.
Both of Biden’s dogs were sheltered before the Biden family took them.