Last week, I decided to visit a local Chik-Fil-A for the first time because someone had given me a gift card. I was amazed at how they had set up the drive-thru, but not, I confess, in a good way.
First, it took me several tries just to figure out how to get in line. Then I realized there were two lines of cars, so I decided to move to the right lane. Instead of us all converging at a drive-thru window, we had to drive up to where one of two employees was standing (in the cold) to take our order. He held a laminated menu up to my car window, I picked what I wanted, he entered the order into a tablet he was holding, I paid with the gift card, then drove up to the window to get my food.
The process took some time, because they had a large volume of cars and large orders were hard to handle this way. Some people might think it was efficient but I thought it was an ordeal.
I never patronize the local CFA because it takes too long to work my way past the line for the local In N Out, which blocks CFA’s drive through.
I use their mobile app and order in advance. When you get there, you just say mobile order and your name and they push the order thru to the cooks. Much easier, especially for customizing, and you get points for free food