American IQs are dropping—as is their real level of education.
And we have been insulated from harsh realities for so long that our naivete, gullibility and intellectual laziness are also through the roof.
It’s not so much American IQs are dropping, rather this came about as a direct result of outsourcing our call centers to India. Having call centers in India for legit major corporations actually allowed for this type of scam to go on. However, it does help to know at least the general basics of governmental agencies. And that blame is mostly on our skooling system.