Yes, the pandemic has inspired changes in shopping habits for many. Long before that, many shopping malls already were becoming unsafe places to be, due to invasions of Hood Rats swarming in to distract, threaten and to steal.
Just a few weeks ago, there was a 50 y/o male cashier in a Macys who was beaten down to the floor by some black kid who said the cashier called him a name. Of course, he was lying.
The assaulter was filmed by his brother, an ‘up and coming Rapper’ who did nothing to stop the beatdown.
Also returns are incredibly easy. I order most of my clothing with LL Bean and everything is shipped with pre-printed return labels in case I need to send it back. I've only had to do that a couple times and it was hassle free.