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Outsourcing for us was an unmitigated disaster. It's been so bad our internal business partners asked us to re-insource starting last December. You can imagine how difficult that's been in a Chinese Virus addled world. Even still, our operational reliability has already dramatically improved, our change-control windows are met for the first time in three years and the number of "red" downtime incidents were cut by 2/3rds.

Yep, our business partners see the difference between cheap Indian IT outsourcing and good old fashioned American intelligence and diligence.

How were the bean-counters persuaded to allow re-insourcing to happen?

42 posted on 06/24/2020 2:06:27 PM PDT by NobleFree ("law is often but the tyrant's will, and always so when it violates the right of an individual")

I'm so glad you asked that question! The "savings" that were supposed to be obtained never materialized and our costs actually went UP with outsourcing, not down.

Funny how that happens.

43 posted on 06/24/2020 2:12:59 PM PDT by usconservative (When The Ballot Box No Longer Counts, The Ammunition Box Does. (What's In Your Ammo Box?))