Before you find out that all the lines are busy, NYS makes you go through 2 minutes of BS including keying in your SS#. Then they say you are being transferred to an agent. THEN they tell you the lines are busy and they disconnect you.
You all need to Google the backdoor lines
Once you get them and someone on the line be very polite and they will help you.
They know the lines are crowded.
This happened in 2008 California and many friends found the back door lines, pleaded their case and problem solved.
Ive been told that while you are filing on line there is no way to save and if your are not quick enough you get timed out and have to start all over again, prehistoric equipment software and lazy a## civil servant cave people not interested in doing their jobs. Read an article that trump wanted to distribute the unemployment to the people directly and the states stopped it in its tracks. As we are seeing and hearing this is turning out to be a way to continue this lock down and destroy trump and the economy