I don’t drink and don’t live in PA but having the state be the only retailer when it’s clear that they have no incentive to provide good service is dumb at best.
Seven states currently exercise monopoly over liquor sales. I remember being told that my grandfather in Idaho had to have a special permit to buy wine or liquor at the state dispensary. (I don’t know that this is true, many in my family tell tall tales). The story was he’d have a friend who had the permit buy some wine to celebrate Christmas. Idaho & Utah, blame the Mormons, I don’t know who PA needs to blame.