I think they got on about 2 weeks ago, just as it was starting to kick up. At that time, seemed like just another SARS scare. But anyone getting on starting this week, particularly in Asia, deserves what they get.
This family did the right thing, but it cost them:
Agree with the family, not so much with Norwegian. Just saying, I wouldn’t jump on a floating bacteria factory for several months until this plays out. I would likely just eat the trip at this point.
Anyone who books a cruise and doesn’t have trip insurance is penny wise and pound foolish. That said, most credit cards have (some) trip insurance built in (even if the card wasn’t used for the cruise, anything for the trip bought with the card counts.)
Something to investigate.