On thing that has injured or killed more than a few patients is sending the medical reports to India to be transcribed.
Don’t blame JUST those in India. The same Indians are in the US working for EPIC, CERNER, IBM Watson Health, DeLoitte, Siemens and hundreds of others like them.
And don’t blame JUST the Indians. The Americans are just as incompetent, and just as unconcerned about quality as anyoneelse.
IT workers in the Government Sector have far lower standards, lower expectations, than those working for State Farm or Allstate type shops that are very similar in nature of the IT software and hardware.
UHC, Humana, BCBS seem to have mid-level quality, far worse than State Farm and Allstate, but maybe a little above the ONC of CMS of HHS.