I’m seeing the same thing at my office. Things that used to get fixed in weeks now take many, many months...and even then they’re not right.
“Things that used to get fixed in weeks now take many, many months...and even then they’re not right.”
Amazing. We just finished six years of an LCE “Reliability Excellence Initiative” and the same thing happened. But we can track KPIs now! On nice colorfull charts, so many numbers to game!