Salesforce is a great tool.
BUT . . .
That was then.
There are lots of options today that did not exist even three years ago.
Dump em.
That’s a problem for software companies like SF. They don’t have a high price of entry for competitors. Someone who understands the CRM software basics could start a new company and steal a sizable chink of SF market fairly quickly. SF bought the software from a local startup called Exact Target. Bought the company for millions to kill the competition.
Salesforce sucks if you ever want to switch, you cannot get all of your data... they do it on purpose. You have been warned...