[Vigilanteman]

According to Pareto Distribution (my post #37), it would be technically possible to cut 80%. Although 60% would probably be ideal since 25% of the 80% could probably be retrained for useful assistant work (making copies, filing, etc.) to improve the efficiency of the 20% who do most of the actual work.

In the private sector, as you probably know, shared assistants are popular. The one I use also works with three other supervisor level people. Also, in the private sector, most supervisor level people are also expected to do actual work. In my case, about 3-4 times as much actual work as supervisory duties.

[nicollo]

Depends on the industry. I’ve always looked upon it as:

20% of your clients will be needy at any given time, while
80% are on autopilot. If those 20% are always the same, time to get rid of them...