and amazon is great....just returned a large duplicate present and it was so simple and easy....probably easier than doing an in store return...
Sears was the leading pioneer of mail=order shopping....
and they were very good with customer satisfaction....
anything that was not good or didn’t fit... they would pick up and refund on.....
so you could trust and rely on Sears mail order catalog.
in recent years, the firm was taken over by what appears to be a DBM operative... (death by management), whereby they suck up all the assets and toss the liabilities to outside creditors in bankruptcy court.
and their customer service went from very high to abysmal...
horrible in fact!
Amazon stepped in....using exactly the same kind of mail-order fulfillment model with the same (original Sears) kind of customer satisfaction policy
so that if you order (at least from amazon itself as seller) you can rely on amazon
all its leftist bs politics aside, they are running a good quality outfit....
they didn’t pioneer that business model but they have copied and implemented it very well