We had had Allstate for 20 years and then they arbitrarily raise our rates. When I asked, the agent told us that it was a general thing and not specific to us. Then a year later another major increase for no reason at all.
Within two years, our rates increased 20%! So, my last questions for my agent were “is there any loyalty to long time customers and would they be willing to match a rate that I got from State Farm?” He bluntly said “no and no.” So we moved to State Farm.
That was the last time we used Allstate for car insurance. Then they started doing the same thing with my life insurance policy. Again, their response was pretty much “go pound sand.”
Bottom line: there is no loyalty for reliable, long term customers. Probably a general trend with all insurance but they started early; way early! 30 years early!
BTW, loyalty goes both ways and we will never use them again.
My wife was recently in a pretty nasty accident. Thankfully no one was hurt but her car sustained almost $9,000 worth of damage. The other driver was uninsured (the accident was 100% his fault) but Allstate paid the entire claim less the $900 deductible with no problem. The guy at the body shop told me that the only insurance company they ever have problems with is State Farm. YMMV I suppose.