I have always liked Sears, but for the longest time when I enter their store near me, I can walk a pretty good distance before I run into any people — customers or employees.
But what finally soured me was they spun off their credit card operations to Citbank. The card said Sears but the billing was from Citbank. Now I was a loyal Sears customer for many years and didn't give a damn about Citibank. They were nothing to me. Absolutely nothing. I had good feelings about carrying my Sears card, my first credit card. Citibank? Meh.
In our local Sears, you have to walk past several empty checkout desks to find a clerk to take your money (I only go there once or twice a year).
I think I could camp in the store for a month and nobody would ever find me.
In the 60s when I was a little kid they used to sell saddles - we always used to enter through the saddle dept & I thought I was in heaven from that leather smell.
Amazon has no people either. But you prefer to buy Amazon over peopleless Sears.