“There’s a reason that Tesla is ranked number one in customer satisfaction, way above GM”
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It has to do with the buyers... Buick is ranked higher in initial quality than Porsche ,, Why? Simple; Buicks are bought by old people that don’t see even glaring problems in the cars they buy the same as Tesla fanboies like Moonman while Porsche buyers are nit-picky.
Calling the lack of dealerships , authorized repair facilities and spare parts being unavailable a positive is borderline insanity. If your Tesla gets a small dent in a rear quarter panel , a $1000 body shop repair on any other car ,, your Tesla will likely get “totalled” because of the lack of spare body panels. Tesla’s are EXTREMELY expensive to insure ,, in fact the higher insurance costs eat up any savings on gasoline purchases you might have.
Funny you mention Porsche. They are ranked second behind Tesla for customer satisfaction.
And not using dealerships is a tremendous positive and innovation. I gave the reasons why most customers are very satisfied with Tesla, even though some do have a lot of problems.
Tesla’s are expensive in every way. For now that’s not a problem, but they’ll get a lot more affordable in the future. People like them so much they are willing to pay the money. Look at the comment above about a FReeper driving a Model S.