A YEAR!? Couldn’t solve a login problem for a year? Government.
Maybe she was too busy playing solitaire?
It’s possible it wasn’t her fault as preposterous as that sounds. My last boss before I retired was not interested in fixing broken thing or improving business process and efficiency. It was always “Do your job...let THEM worry about it. It’s not your job to fix or improve it.” Her tune was always the same, even if the broken system prevented me from doing my job. I never encountered a person like that in my entire career before. Every other company rewarded me for identifying and improving broken processes and systems to make things better. After a lot of berating, you get worn down, just hunker down and keep your mouth shut. I lasted all of six months.