“Gottlieb said she did not believe it reflected the attitude of the airline.
“I suspect it was just one insensitive employee,” she said. “It hurt my feelings. It made me feel a little bit less than and it’s not okay.””
O.K. so what do you want to happen? SWA should investigate, because these “individual understandings” of Federal Law by counter employees should be consistent.
Prove it with a Facebook post? That carries more legal weight than a government issued passport? What if you don’t do facebook? I would be sueing.