You probably had a mini-biscuit, they sell boxes full of them, kind of like Krystal does with their sliders. I’ve found that a deluxe combo is no more expensive than a comparable sandwich at practically any other fast food restaurant. As far as the staff and the long lines, the staff is to serve the long lines. It’s typical here to have multiple people outside taking orders via touchpad to speed service to customers waiting in that seemingly never-ending double lane drive through that is always wrapped around the building. In my experience those restaurants are very well run, and get people served very quickly, usually within five to ten minutes even with walk in lines out the door and the double lane drive through wrapped around the building.
It’s OK to say you don’t like it, but be fair.
I saw that Ch-Fil-A shtick over by the car lines with the touch pads taking orders. I was not even referring to this. The inside was over staffed. Despite this it took me 8 minutes from ordering to get my mini chicken biscuit and the INSIDE was not busy. They messed that up. I finally had to ask where my order was.
Chicken is dirt cheap! They got a great thing going at the prices they charge.
Just an observation. I am not pro or anti Chic-Fil-A. BTW the local branch sent a cooler box full of hot chicken sandwiches to the McCain for President office in 2008 where we were phoning voters.