The General Motors Company (their official post-bailout name) used to emphasize something called the “Voice of the Customer” in it’s product development ‘philosophy’ but I don’t see how this is the result of them actually hearing and listening to it.
...
“Voice of the environmentalist wacko subsidized at our expense customer”
Fixed
I have never seen a positive “Voice of the Customer” memo. It is business-speak for “complaints”.