The SC is supposed to hear cases that involve constitutional issues that affect large numbers of people.
The old idea of a person taking something like their water bill or a speeding ticket "all the way to the Supreme Court by god" is as bogus as "anybody can grow up to be president".
Most likely, the issue revolves around whether a verbal statement by a government employee supercedes the law as written and enacted. Judging from the comments on this thread, many seem to believe it does.
The answer to the question really has wide-ranging applicability. If the law clearly states one thing, but a government employee erroneously misinterprets the law, does the employee's interpretation take precedence over the written law? The question can be raised at every level of government, all the way from townships, counties, and cities, all the way up through the federal government.