I’ll take my chances with the cable company over any obama regulation. There will be political hell to pay if they jack the rates/play favorites and they know it.
Well you could very well be correct, could have been the bundled pricing, which BTW is stupid. Why would a service charge me less for getting more, especially of something I do not want?
But I don’t recall having been given a choice. And what really pissed me off was that just as the installer was leaving, I pointed out that the screen dimension was compressed. I wasn’t expecting HD as I knew I wasn’t paying for that but I sort of expected it to take up a bit more than half the screen.
And to make matters worse, I had to call Comcast back out twice as while my basic cable TV was working, the thing I wanted and really needed, especially for work as I sometimes work from home, the internet wasn’t.
I spent several hours on the phone with Comcast trying to resolve the issue and they kept telling me that my signal was strong and perfectly fine and that the problem was with my cable modem (the brand new one I had just bought which was also at the top of their list of preferred modems if you weren’t going to rent one from them) and then on the phone with the modem manufacturer, and their tech was very good and ran diagnostics that told him my internet connection was bad, even emailed me a report that showed how the internet connection was fluctuating wildly and dropping so I could provide that to Com”crap”.
Com”crap” finally sent out an actual technician who figured out that the installer had not properly made the connection at the outside box, it was loose and had connected to a bad “junction”(?) that should have been obvious if he had known how to test it and hadn’t even properly tightened the connection to the inside cable box inside, he told me he was amazed I even got a cable TV signal.
And for this Com”crap” told me they were not even going to charge me for the service call since it was within 7 days of the initial installation (how nice of them). They even gave me a $10 credit for my trouble, but then on my next bill, said I had a $10 unpaid balance. I’m still fighting them on this.
When I moved from my last apartment to go live while my nephew for a while, I cancelled my service and I took my Comcast cable box and remote back in person to the local X-Finity store (got a receipt) and paid my final bill.
All was good until I started getting phone calls and notices in the mail that I hadn’t returned my equipment. I made several phone calls and Com”crap” was saying that I hadn’t returned my cable modem and they were threatening me with legal action, they even referenced the serial number on the modem which did match what was on the modem. But I didn’t have one of their modems, I had long ago returned the one they originally installed (had a receipt for the return) and purchased one as I didn’t want to keep paying rent as in the long run, buying one was cheaper. It took me quite a while for them to stop billing for the modem rental and give me a credit, and many months would go by when suddenly it would appear on my bill again, I’d have to call to get it removed and a credit, rinse and repeated this several times.
Since the modem I had purchased was old and not worth anything, I went to the X-Finity store to return it just to get them off my back.
When I went into the store the guy at the front desk, sort of a triage, asked me “how can we help you today” and I told him I was returning equipment and he looked at the modem and said, “Are you sure? That doesn’t look like a Comcast modem” to which I said, “well that’s not what your employer says”.
After waiting for around 30 minutes I finally got called on and the very nice woman working behind the counter and I gave her the letter I received demanding I return the modem and the modem and she looked at the modem and said, “that’s not one of ours”. The I pointed out on the letter the serial number and then pointed to the serial number on the modem, and explained to her the entire history of this battle as I described above.
She just shook her head and agreed Comcast was in error and offered to try to resolve it. But at this point I politely told her, the modem is old, I have no use for any more and would only put into the electronic recycling bin anyway and that I was tired of fighting them, but now this was Comcast’s problem as I had returned it as they demanded, so now they could put it into the electronic recycling bin. I of course got a receipt and didn’t hear anything more….so far…
Comcast more than doubled my bill for the same basic internet when I’m not allowed to get ATT or other main competitors in the place I’m at.
I’m glad they rolled back legislation that was concerned about targeting conservative sites... I have no desire to protect Comcast from anything... and when I move, Comcast will lose a customer forever.