I suggest this study is deeply flawed. First of all, it depends on self-reporting. Really? Half of us (regardless of demographic group) are proud of our ability in creative writing.
The other half of us are totally unaware of our biases.
I challenge FReepers to go into 10 fast food places run by whites, 10 run by Hispanics, 10 run by Blacks, 10 run by Koreans, 10 by Chinese, 10 by Indians, 10 by Arabs.
Then have 100 hundred FReepers report on what they see objectively of those workers. Hands down, Hispanics in fast food will deliver the food faster, more accurately, and with the cleanest restaurants.
Black workers in an upscale white area will deliver the food just as fast and just as accurately as whites, but slower than Hispanics. Blacks where the fastfood joint is in a Black area will deliver much slower and much less accurately in a much dirtier facility than in the white area. This is related to the fact that Blacks do what is expected of them. And what is expected of them varies depending on where they are at.
I could go on with other generalizations.
I could go on with construction workers. Compare hanging drywall. Who does it fastest? with the least amount of waste and inaccuracy?
Compare it to call centers and customer service. In your company who would you rather have being the face of the company to the customer?
Obviously, each individual should be rated as an individual and not be punished by stereotypes. No stereotype is 100%, or even 70% accurate. But there are statistical skews by demographic group and they are not what this study suggests.
” Hands down, Hispanics in fast food will deliver the food faster, more accurately, and with the cleanest restaurants.”
Not in my experience. Hispanics screw up orders, fail to obey hygiene rules, make lousy food, and half of them fail to show up for work.
There is a reason Chick-fil-A is the #1 fast food restaurant: Hiring practices that have standards. They hire primarily whites due to having those standards. They have very few Hispanics.
CFA has $4 million per store sales and increasing. MCDs is a mere $2.5 million and falling.
“Compare hanging drywall. Who does it fastest? with the least amount of waste and inaccuracy?”
Whites do. They have the fewest quality issues. Hispanics have lousy quality. I have a BIL that ran construction for Toll Brothers. He built thousands of homes. Without question he tried to get white crews because the rework was low and the quality was high. The Hispanics construction crews had zero quality concerns. They had low quality and high rework.
“Compare it to call centers and customer service. In your company who would you rather have being the face of the company to the customer?”
White Americans. They tend to speak proper English and are smart enough to understand customer needs. It is why customer support centers have gone away from the Indian call centers; except for Microsoft, but that company is doomed anyway.