First hand -
My father died while I was in VietNam.
The sole involvement of the RC was to call my CO and “inform” him of the fact.
They made no effort to help in any other way.
Fortunately my CO was a LtCol with some “pull.”
He got me 21 days “basket leave” and scheduled on MAC flights both home and back.
The Army acted the part of the charity, while the charity did nothing.
Amazing.