I used to like Amazon. Now I only use it for Kindle. The last several orders my husband and I have made have had problems: the wrong items being sent and no response to complaint, the item not being sent at all after delay after delay, or the item being bogus and the marketplace seller not responding to contact by us OR Amazon Customer Service. Who needs it? I am going to be dealing with the manufacturers direct except for books - and only if the book is not available locally.
The internet is good for hard to find items, but you have to shop around. I needed a replacement glass lid for an very old corningware dish that is no longer made. Amazon had it for 30, but corningware had it for 8. I could never find it in the outlet store.