Naw, there's only one thing left to do! The airlines gotta outlaw passengers!
Posted on 05/05/2017 8:01:24 AM PDT by SeekAndFind
The LAST thing we need is the government deciding what is good service.
And someone with the name ANDY Jackson should know better.
Let the market work. Good service, and fair prices will win out over all. If I were any other airline I would be changing my policies and advertising the crap out of it.
“I think these employees need to be better trained and be tested on policies.
Why? They have the best employees Unions can buy!”
The only Delta employees who are unionized are the pilots and the flight dispatchers.
Or better yet, have the policies available for you to read before you get to the airport. And then you can whip them out and show the employees.
As someone who has been a “customer service professional” for nearly four decades, I can tell you the problem isn’t training...the problem is that the policies are such that employees will lie, or pretend to not know the answer to avoid the “fight” with the customer.
Often times a policy might be ignored by most people because it doesn’t hurt anyone or it doesn’t matter. Then it becomes an unwritten rule; and then an unofficial policy. And that works well until someone new comes in who is following “the rules.” That person looks like a jerk, but it doing what they were trained on.
Naw, there's only one thing left to do! The airlines gotta outlaw passengers!
I wondered with the same question. I know a ticket in hand for one person can not be used for a different person. For national security reasons, I get that. It’s reasonable.
The problem is that the Rule protecting passengers from the wicked ones can make no exception for the innocent ones.
I understand the parents paid for the seat, but why was a passenger of different name on the ticket allowed to board? Seems like a good opening for terrorists??
Because kids under two aren’t ticketed nor do they have any ID. And they usually aren’t terrorists.
Don’t see how 2500 pounds makes that much of a difference,
What you don't get is that we have regulated deregulation. So the government has already decided that bad service is ok and there is nothing you can do about it. Part of deregulation is that the airlines can deny you boarding and don't owe you squat for it, other than to get you to your destination, eventually.
I am all for free markets, but under FAA regulations there isn't one, and the conditions for a free market don't exist - market dominated by an oligopoly, high barriers to entry, lots of externalities, and huge information asymmetries.
Fly to Dallas enroute to a meeting in Denver, have your flight cancelled, to Denver, overnight in Dallas [hotel, meals, and taxis], and then return home because you missed your meeting, the airline owes you nothing. That is regulated deregulation.
I just can't stand them. On rare occasions when I can fly anything else, I feel like "oh wow, how wonderful. Who knew flying didn't have to be a soul crushing experience?"
Probably because most infants don't (yet) have to carry ID.
I used to get to Gold based on segments flown (15 non stop round trips= 30 segments).
At an average fair of $325, that’s about 5 grand.
15 Round trips on Spirit the same route at about $79 is about $1,200, a $3,800 savings.
I fly alone with a small bag that doesn’t cost extra.
With American, even if you get upgraded to First there’s no food unless the flight is over 2 hours, my route is an hour and fifty minutes, so I’m not paying almost 4 grand more for some pretzels.
To top it off, I have about 20 upgrade certificates that these scumbags won’t let me use now because I’m not a Gold!.
I have something like 16 upgrade certificates BUT you can’t use them. You have to submit to some list and I have never gotten above 29 on that list of requests, even when I’ve requested it over a week in advance. Something like two people get put into first and several times I’ve seen them take off with empty seats in first even though there were 30 people waiting in the upgrade list (they now show it on a big TV screen). Basically upgrades are 100% useless as is their entire frequent flyer program. The industry’s worst.
It is important for landing that they not have too much fuel. Therefore they need to start out with less. I have been in plenty of flights where they had too much fuel. They just pull over on the tarmac and burn it off. 2500 lbs though is a lot of fuel.
Yeah I’ve been a gold or platinum for the last 8 Years, but unless you have that status they treat you like a douchebag.
You can use the certificates if your are Gold or above, if not they don’t want to know your name, no customer service, good luck trying to get them on the phone, 25 minutes to talk to a rep.
Spirit would rather kick nine people off the plane then waste 3000 bucks.
Yes the pilot came on the intercom with a very detailed explanation but unfortunately the intercom wasn’t working very well and we only got every
Haven’t heard an intercom that bad since I used to ride the A train in the mid 80’s
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