While I see your point, I do take issue with the fact that we have an entire industry in the US that’s become abusive of its customers and ride with corruption. Consumers do have rights and I do think these stories are justified
These are mostly drama queens making their claim to notoriety. I fly almost every week and I could make a new dramatic video every day if I so chose. Most airlines are simply the management company for the unions, aircraft makers, banks, and the government. The hold on as long as they can, declare bankruptcy, rinse repeat. Some of them try helping the flying public. Delta is one of the better ones.