Unless there’s more to the story, it sounds like Delta thinks of passengers as no different than cargo.
Passengers, also known as: human beings, customers, the people paying your salary, etc. don’t always do what is needed or expected, sometimes they simply can’t. If there’s a very high preference for compliance, efficiency, and predictability- shipping people will always be a challenge. Great service providers seem to figure out how to manage to such challenges.
I have a relative with digestive problems. At times, that relative will need to use the facilities immediately. Visiting a restroom prior to a flight would make no difference, it’s just what that person struggles with.
I guess I better not get on an airplane, doctor put me on water pills and told me I need to drink lots of water. Not a good combination with flight travel.
The more we tolerate of these people, the more EXPENSIVE it will be to fly. Just today, Southwest said it was ending overbooking (not that they did it much anyway). Sounds great if you’re paranoid about being bumped, not so great when you see the prices of their tickets going up as previously full flights now depart with empty seats. Same for United, without a doubt.
So, for people that don’t minding spending an extra 10 or 20 percent to fly, not a problem...but for the handful of others that don’t have big wads of cash laying around, not good for them.
.
Would they rather he$hit his pants in his seat?
Airlines need “common sense” counseling.
A passenger in the lav is no danger to anyone.
.
He’d have likely been arrested had he soiled his pants instead.
A no-win situation. Nature is now against the law.