“” Maybe United should have offered more for people to give up their seats. Would have saved them a LOT of money in the end. “”
They should have offered $1000 in cash. Would have been way cheaper. They only offered credit to ride on their crappy planes. Who the hell wants that krappy offer.
They did offer 1k to be bumped. The guy squealed like a stuck hog anyway.
Somewhere in United headquarters is a Customer Service Manager walking around with a smug, “I told you so” look on his/her face.
I used to run into this crap when I was doing consulting work. You would probably not be surprised to hear how many life long customers are lost do to things like late fees that won’t be reversed; or by charging for a defective $10 product instead of happily replacing it.
Just give them a little more compensation that what they are asking for. It saves you millions in lost business because some kook has a video camera on their phone.