I’m afraid you don’t have all the facts.
First off, United didn’t “pay” anyone. The “payments” were not cash, but $800 worth of flights on United. In other words, it didn’t cost them a cent, and if you weren’t going to fly on United again, the “payment” was of zero value.
Second, the man was a doctor who HAD to get to his destination on time to treat his patients. He wasn’t just some guy on vacation. There were sick, maybe even dying, people depending on him. For that reason alone, United should have chosen someone else.
Finally, even if the previous two points didn’t apply to the situation, you don’t remove someone from their seat by slamming their head against the headrest. You pull them OUT of the seat, you don’t forcefully shove their head into it. What they did is like trying to save a drowning man by shoving him back into the water—it doesn’t work, and someone’s going to get hurt.
Sure enough, he was. Blood started coming out of his mouth, and at some points in the video, he’s in such misery, that he’s begging to be killed. These “security” guys were more concerned with venting their psychopathic anger and beating him up, than they were about removing him.
I read that this guy has now suffered a brain injury as a result of this attack. In the medial profession, his career is now over if he does have a traumatic brain injury. United could have avoided all this by just picking another passenger, instead of knowingly trying to harm this doctor’s patients by keeping him from getting to them.
The doctor’s family needs to sue for lost salary, medical expenses, mental anguish, and anything else their attorney can come up with. And the doctor’s patients should also sue United.
Removing a troublemaking passenger from a plane is one thing. This passenger was not in any way responsible, nor did he exhibit any bad behavior; he was merely picked at random by a computer to be targeted, even though he was minding his own business. He has every right to protest being ripped off, without being subjected to violence. What is our country coming to, if a customer can’t even complain about bad service?? This incident is jackbooted thuggery at its worst, and United needs to be sued out of existence.
Looks like there will be action taken even before it gets to a lawsuit:
http://nypost.com/2017/04/10/officer-who-dragged-bloodied-passenger-off-flight-placed-on-leave/
Uhm no. The UA policy is clear. When he refused the voluntold, UA contacted security. Now, the actions of security were unnecessary, but once you are asked to leave, you don’t really have a choice.
“First off, United didn’t “pay” anyone. The “payments” were not cash, but $800 worth of flights on United. In other words, it didn’t cost them a cent, and if you weren’t going to fly on United again, the “payment” was of zero value.”
Wrong: he gets a check (the kind that you cash, for real money). Either two or four times what he paid up until a fixed amount. I have my facts just fine.
They aren’t “security.” They are police—big difference.
They don’t pick passengers out of job importance. Not how the world works bud.
He can protest and whine all he wants to, up in the terminal. Once given an order by POLICE to deplane, you do it the easy way or the hard way. He chose the hard way and got busted up; his own fault.