[TChad]

When the guy refused, a United employee should have offered the same deal to the next person on the list, and so on, until someone accepts.

I do not understand why this was not done. It seems obvious.

[zeestephen]

I read some more posts.

Apparently, just ONE name is randomly chosen by computer.

Perhaps to save time (LOL!)?

Another post said the rules for evicting a passenger are explicitly codified by the Department of Transportation.