[Kellis91789]

What makes this so inexcusable is that Chicago is a HUB for United. It is hard to believe they did not have another plane available to fly their last minute crew.

Bumping 4 passengers, putting them up in a hotel and giving each a check for $800 adds up to at least $4K in cost. Much more now with the bad publicity and probably a lawsuit. But even the $4K might have been close to the actual costs of flying a second small plane of their own 300 miles. This fiasco made the flight two hours late. Seems like a lot of time to make other arrangements at their own hub.

[PA Engineer]

Bumping 4 passengers, putting them up in a hotel and giving each a check for $800 adds up to at least $4K in cost.

The $800 is actually a comp to fly with UA. It is not cash. You usually have one year to use (or lose it). The $800 is comped against a full fair ticket.

People who travel will not touch it. They could have offered really cash up to I think $1300 (maybe a little more). It is really quit simple. They start bidding up looking for hands. They didn't do it.

Worse, they are doubling down on a PR disaster. As one PR firm put it, this is name brand genocide. The CEO needs to step down immediately.