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Sigh, again, don’t need to know the whole situation.... We know enough to know United EFFED itself, and effed itself royal. Pointing out the “legally allowed” right of them to do something is irrelevant.

Bashing some 69 year old mans face into a headrest and dragging his bleeding body off the plane because you decided to not honor your ticket, is all that is needed to be known.

You seem to think that arguing that the airline has a “right” to do something means its all okay.. its not. Not even close... Video of a 69 year old man clinging to a bulkhead, with blood running down his face, repeatedly saying “just kill me” because he is clearly traumatized is going to burn in everyones brains that sees it for a long long time.

I have the right to walk over a man lying in the street after he has been hit by a car without stopping or offering any attempt at aid, but that doesn’t stop the fact that makes me an arsehole if I do it. Arguing the “legal authority” to do something shows you fail to even grasp the problem. It doesn’t matter if United was within their rights to do so... though I suspect that this man will get a very very big payout when the dust is settled... You can’t bounce a mans face off an armrest just because you want him off your plane.... This situation is more than just PR... there will be at the very least tort repercussions for folks actions in this... That I assure you.

Knowing how an airline operates, does not mean that they are not going to pay for their actions. United absolutely fried themselves today, and their CEO showed that this wasn’t just some callous act by a rogue crew, his attempt at spin just made it worse... talking about “reaccommodating” customers... You cant RE ACCOMMODATE someone you never ACCOMMODATED in the first place.. unless of course you think bashing his face off an armrest and dragging his bloody body down an aisle is accommodating them.

United will pay dearly for this... They think they won’t, I am sure they think this will be forgotten, but I think like Target, their arrogance will be rewarded with a hard dose of reality.