Customer Service is next to non existent in US health care today... Doctors are too busy making sure everything gets into the EMR that they barely even make eye contact when you get them in the same room with you.
Budgets and resources are cut to the absolute minimums because that’s the only way admins know how to get better margins, so if you need a resource, enjoy your wait getting it. etc etc etc....
Yes, they follow their protocols and deliver good clinical service, but being “treated” as a person, is largely gone.
He should have checked in at Stanford University Hospital. They have a model for service to not only the patient, but next of kin as well that is simply light years above anything I’ve ever seen before. No wonder it ranks #1 in California. Based on my experience, it should be #1 in the country. When their $2 billion new hospital is finished next year, it will be a 22nd Century operation.
I pray for Stossels quick recovery
If you have insurance they know you can’t really go anywhere else. It’s the “we got you by the balls” mentality.
“Soon I will barely notice that a fifth of my lung is gone.”
Yikes. Brutal surgery. A couple close relatives didn’t last one year.
dissing a hospital from a hospital bed might not be the wisest course of action
Very sorry to hear this. Prayers up. Hang in there John.
Sad to hear that. Prayers up.
FYI, if (prayers that I will always be healthy) I ever get sick, I am going to my dog's vets. He gets awesome care from the docs and awesome care from customer service. He has bone marrow cancer and is doing OK. He's happy and chasing bunnies and squirrels.