G-d bless you. I think I would have experienced your same reaction. Just reading your comment numbed my arms and hands. I had to wait over a minute to type this to you.
Awww. You understand. A young mother, escaping Germany to find her children in foster homes in another country (England), desperately wanting to know WHAT HAPPENED TO MY MOTHER AND FATHER. Writing to a Jewish organizations she heard could help. Then getting this horrific letter.