Kiosk don’t:
1. Go on strike
2. No healthcare needed
3. NO FICA, unemployment, workman comp.
4. NO sexual harassment lawsuits
5. NO spitting/ urinating on food
6. NO overtime
7. NO “scheduling” issues
8. NO paid vacations
Kiosk Do:
1. Speak English
Exactly right.
Kiosks are one thing. Automating the food preparation will be very interesting. A robotic production line will have optimize scheduling during busy times, will always place the pickle slices and various goops at the center of the burger (not slopping over the edges - I hate that), will enable lot sizes of 1 so non-standard preparations will be easy (hold the mustard, no problem), etc.
My first real job was at McDonalds - back when there were only two in Maine. Making milk shakes was pretty much a full time single person affair because it was all manual: grab cub, squirt in syrup, add shake mix, weigh on scale and adjust, put 6 cups on the mixer spindles, remove when the right level is reached, put in refrigerated cabinet, repeat...
Now it’s a one touch operation performed by the counter clerk.
Kiosk dont:
1. Go on strike
2. No healthcare needed
3. NO FICA, unemployment, workman comp.
4. NO sexual harassment lawsuits
5. NO spitting/ urinating on food
6. NO overtime
7. NO scheduling issues
8. NO paid vacations
As a customer, number 5 is a good selling point.