Do you own a small business? Are you listed with the BBB?
CNN also investigated BBB more recently, and there are lawsuits involved.
Through its investigation, CNNMoney found a sampling of more than 100 businesses that had ratings of A- or higher despite having serious actions taken against them by government regulators in the past year.
http://money.cnn.com/2015/09/30/news/better-business-bureau/
Did ... but not one ever likely to be listed ... but know how it works.