yes Pat Hemingway-Hall touted that as one of her major accomplishments as the head of HCS. There was even a photo-op type thing that showed her sitting right next to him going over some papers.
When the supreme court decision came down they yanked us all off the phones and gave us a scripted responses to questions. I was working the Texas small group insurance at the time, and then a couple months after the decision, we got told that the majority of us were going to be transferred to medicare supplement, Illinois small groups or Under 65.
I guess I shouldn’t be surprised . . . Pat had a knack for trying to paint everything rosy. Probably didn’t want to admit defeat.
What call center did you work at?