I can’t see how Louie could break the display unless there is a broken connection between the screen and the laptop or he somehow deleted a software driver. Something else is wrong and it may be a flaw in the electronics of the laptop.
If it were my laptop I would take it to a repair shop. Sometimes the shop has knowledge of those flaws and sometimes knowledge of recalls that we as consumers are not aware of.
I had a laptop fixed for free once by taking it to a local privately owned repair shop, not Geek squad or any of those.
If Louie did break the connection, that might be easily repaired too.
That’s good advice. On another, but related note, one of the best things that ever happened to me was when Apple found out that there was a defect in some of their hard drives.
I had owned mine for 2 or 3 years, I think. I waited for quite a while, because mine was running so well. They replaced the hard drive at no charge at a local store. What a gift!