[BIV]

I emailed Avis just now as follows:

Thanks for your response.
What specific aspects of your ongoing investigation suggests “that this customer is unfairly maligning us with unfounded allegations.” Video? Witness statements? Previous encounters with this former customer? What? Or, are you simply relying on the narrative proffered by your employees?
Overall, this, your initial response, strikes me as woefully tone deaf, and reeks of a “circle the wagons” mentality that will prolong Avis’ PR problems.
I hope you see to it that the facts relating to this unfortunate episode are determined objectively and reported in a timely manner.

[machogirl]

That’s good. I write poorly. I have to edit a lot. I either write too much or write (thank you engineering) in bullet points.

Having to write Education-Psychobabble papers and Legal Briefs was headache enducing.

I am a cut-to-the-chase kind of gal. Don’t use big words either. (except in those darn Education-Psychobabble papers written in Education College and Legal Briefs for an attorney).