You say it has nothing to do with documentation, and that they just didn’t like him for no good reason.
Wrong!
1) The agent requested a passport as called for in her training, company policy, and very likely right on her computer screen as well...
2) As confirmed by statements of wife and husband, they refused to provide the passport required by company policy to agent at the office.
3) Now the great mystery, how did the big wig exec act when the agent followed policy and refused to rent without a passport? When the manager confirmed the agent was correctly following company procedure in requiring it?
I suspect with a tantrum, bluster, threats, “DO YOU KNOW WHO I AM?!??”. Maybe even worse? “I’ll have your job” “I will go to the press and accuse you of discrimination”. This isn’t just speculation, when you see the husband recounting his later conversation with the national office on the phone.
4) He later called the national office and was told the same thing, the agent was right to request a passport. ONLY THEN did he offer to the national phone agent a passport.
5) Except by then the office had decided the customer was quite arrogant and abusive and they weren’t going to rent to him. The customer says they changed their story why they wouldn’t rent, first saying documentation then saying it was because of his rude behavior. But it’s directly linked. They wouldn’t rent to him because he was rude after refusing to provide the requested documentation...
I bet this wasn’t the first time the exec had bullied an agent into just taking his drivers license, in fact maybe that explains the rental 2 days prior.
6) The article falsely implies that an israeli drivers license is sufficient for a rental, that the agents were particularly against israel for not accepting it. But Avis company policy accept an israeli drivers license, but they also require either a passport or international drivers license that the customer didn’t provide. Of all foreigners.
7) An agent failing to request the required documentation on a prior visit doesn’t mean a later agent is wrong to follow training and policy by requiring it.
He spoke to an agent, he spoke to the agent's supervisor, he called customer service number. At the end of the conversation with customer service he had produced his Israeli drivers license and his passport. Just as he had on his previous rentals over the last 15 years. The customer service rep told him the documentation was fine, he was being denied a rental because he complained in front of other customers.
That's not me, that's the article you are commenting on.
I didn't say they did it for no good reason. They appear to have done it cause they thought he was an ass*ole. He thinks it was because his first contact either didn't know the rules, his Israeli drivers license was acceptable, or she didn't like him.
Avis will investigate, they'll decide.
A long term customer, and I believe that since it makes sense the general counsel of the world's largest generic drug manufacturer does travel a bit, I tend to believe this incident was an aberration. The stated reason thus far, he was a jerk. Maybe they have a video of him they can post on youtube. Doubt it's maybe, I'm sure they video their counters, so maybe we'll see it, or maybe the investigation will hold it close to the vest.
However per the article you are posting about, and other articles, at the end of the day his Israeli drivers license and passport, and his Wizard record were acceptable to rent the car.
If you want to continue to hyperventilate about the documention, be my guest, I'll take Avis' word for it was OK.