This is a story about a flight attendant or crew member that screwed up. Not about airline that doesn’t care passengers with physical issues. I fly about 100 times a year. Every flight I see wheelchairs going up and down the ramp helping passengers as much as possible.
Now forward to the most idiotic statements possible:
“Typical United Airlines service.”
“Fly the friendly skies. If you dare.”
“I will never fly on UA / Continental again.”
You all have to be trolls. Real people with general reasoning skills do not think this way. Save this stuff for DU.
Save your crap for DU yourself, corny.
Fly enough to see all the fun myself up to and including the wheelchair services, which are not the responsibility of the FA OR the flight crew, but rather ground services who should know such a pax is coming from the origination point.
Fact is, all the majors are going to contractors because it’s cheaper, and they don’t care about occasional issues because people don’t really make choices based on that - usually just price and schedule.
The contractors are generally far less experienced then the company people, and mistakes multiply. And will stay that way since the turnover will be high.