Ask them about the issue, and tell them you got an e-mail or a phone call.
Confirm nothing on the phone with an incoming caller, but tell them something requires your immediate attention and ask for a call back number.
If it doesn't match the number on your card, don't use it.
Call the card company, using the number on your card, and report it and check from there to see if there is any problem with your account.
I treat e-mails the same, as a rule because spoof e-mails and sites have been known to be used. I have also have had e-mails about accounts from alleged providers I do not have accounts with.
It is never a good idea to give personal information to anyone you don’t know, yet people still do it.
Fraud over the Internet? Who’d-a thunk it?
(Or, “I’m shocked. Shocked!”)
Guess I better get on that right away. Anyone else need all my info? Somebody tried to give my identity back after the stole it and found out how much debt I got. They felt so bad they put an extra $100 in my account. :>}
I wouldn’t use an upgraded card anymore than I use my nothing special card, so scams like this sail under my radar. Just in case though, don’t ever give out personal information to an unknown entity, through email or over the phone.
Maybe someone should answer all such e-mails and attract more of them to answer. Maybe, if someone’s all over the place, they’ll be left alone.
;-)
[I am John Smith, and I approved this message.]