You know, Kate, as a New Yorker, I’ve seen these tow truck people lock up cars while the owners stood by begging to have their car released. It’s broken my heart for those people (most of whom are just parked in a place that had 14 confusing signs about parking times) but not one of them ever expressed themselves like this entitled woman. Not one. So, like you perhaps, she remains a pig.
Yes...it’s entirely possible to express anger without descending to personal remarks intended to do nothing but hurt.
That twit enjoyed every moment of her tantrum. You could see it on her face.