I would rather have the phone listed that I called them. When ever I deal with them I log in the date time length of call who I talked to by name and operator number what was discussed and note any paperwork that is suppose to be sent. These guys are that bad.
It took two and a half hours to tell the comptroller of the currency what Wells Fargo was doing. In twenty minutes I Gotha call back from the comptroller saying the matter was taken care of. This was after nearly a year I crap from wells Fargo. I am sure if they tied something to there hand they would not be able to find it.
Oh lord man. You want to do things the hard way (and expensive) then that’s all on you. It’s not the banks fault that you don’t know how to use a computer to make payments online.