Amazon reviews have helped us a lot. We were looking at a Consumer Reports top rated washing machine, but a bunch of one star reviews revealed the pump was attached to the bin with plastic brackets that would often break after 18-months or so. The water would then not shut off for 30 minutes with resulting water damage. Can’t fault CR for missing that, but CR/Amazon combo is VERY reliable.
In general I find Amazons reviews to be very dependable.
Just do the math,
500 give it 5 stars
200 give it 4 stars
10 give it 3 stars
5 give it 2 stars
and 1 guy gives it 1 star