What a crock of BS. This is food to be consumed by the LIV's because it makes no sense to anyone with a brain. When a computer crashes, REPLACE IT WITH ANOTHER COMPUTER AND VOILA YOUR EMAIL CAN BE MADE TO WORK AGAIN so why notify others?
And.. LOIS' OFFICE NOTIFIED CO-WORKERS BUT NOT THE APPROPRIATE RECORDS PEOPLE?
And there should be a IT service ticket somewhere.
I get one even if I call for a password reset.